Chawowa is a voice AI with an Intelligent Virtual Assistant (IVA) that manages calls with human-like accuracy. It supports multiple functions including instant responses, detail capture, scheduling, and intelligent call routing.
Discover how Chawowa transforms business operations across Retail, Hospitality, and Manufacturing industries with intelligent voice AI solutions.
Retail stores often experience spikes in customer service calls during sales events or holidays, overwhelming staff. Chawowa acts as the first responder, answering calls instantly, handling routine queries, and routing complex issues to available staff. By managing overflow, retailers reduce missed calls, improve customer satisfaction, and allow staff to focus on in-store customers without compromising service for those calling in.
Customers frequently call about online order status or delivery changes. Chawowa handles these requests by providing standard tracking information and escalating exceptions (e.g., late or missing deliveries) to logistics teams. This improves customer communication, reduces frustration, and frees staff from repetitive order-tracking tasks. By ensuring updates are consistent and timely, retailers improve trust and loyalty in their delivery promises.
Retailers face high call volumes regarding returns, exchanges, and warranty claims. Chawowa explains return policies, logs requests, and directs customers to the right department or store. It ensures consistent application of return rules and reduces call centre pressure. By automating these interactions, retailers improve efficiency, minimise policy disputes, and create a smoother customer experience for post-purchase support.
Customers often call to ask about loyalty points, discounts, or current promotions. Chawowa provides consistent answers, explains how customers can redeem offers, and escalates membership issues to support staff. By ensuring accurate, timely communication, retailers strengthen loyalty program engagement, drive promotion uptake, and reduce the workload on human support teams.
Retailers with multiple outlets receive constant calls about store hours, directions, or product availability. Chawowa answers these instantly, providing up-to-date information and freeing staff from repetitive questions. By automating basic queries, retailers reduce unnecessary workload on store associates and ensure customers always receive correct, consistent information before visiting.
Retailers scale staff during peak seasons, generating high call volumes from job applicants. Chawowa answers candidate inquiries, explains application steps, and routes qualified applicants to HR. By automating recruitment inquiries, retailers improve hiring efficiency, enhance candidate experiences, and reduce the HR burden during critical seasonal staffing periods.
Hotels and restaurants often lose bookings when reception or reservations teams are overwhelmed during peak hours. Chawowa answers calls instantly, manages new reservations, modifications, or cancellations, and syncs details with booking systems. By ensuring no call is missed, venues capture more revenue, reduce administrative stress, and deliver a smoother guest booking experience.
Event planners frequently call to check availability and packages for conferences, weddings, or group bookings. Chawowa captures event requirements, records budgets or preferences, and routes detailed inquiries to the events team. This reduces delays, improves lead conversion, and ensures staff can prioritise high-value bookings with accurate information already collected.
Guests often call front desks for transport, dining recommendations, or housekeeping requests. Chawowa handles these calls by logging requests, offering instant information, and notifying the appropriate department. This reduces staff workload, improves response times, and ensures guests feel supported throughout their stay, enhancing satisfaction and loyalty.
Hospitality venues serve diverse international guests, and language barriers can lead to miscommunication. Chawowa provides multilingual call support, handling common requests in the caller's language before routing to the right staff. This expands the property's global appeal, reduces errors in guest service, and ensures international guests receive a warm, inclusive experience.
Guests often need assistance outside of standard reception hours. Chawowa acts as a 24/7 call assistant, handling late-night bookings, urgent requests, or emergencies, while escalating critical issues to on-call staff. This guarantees round-the-clock guest support without requiring additional night staff, improving efficiency and service standards.
Guests regularly call about special promotions or loyalty program benefits. Chawowa answers these queries consistently, shares promotional details, and guides callers on redemption steps. This reduces call centre pressure, ensures accuracy in promotional messaging, and helps drive uptake in loyalty memberships and offers.
When guests call with complaints or service issues, the response must be fast and empathetic. Chawowa acknowledges concerns, records details with sensitivity, and escalates immediately to management. This reduces response time, improves guest perception of care, and helps hospitality venues recover service failures more effectively.
Manufacturing plants rely on constant communication with suppliers for raw materials. Missed calls can delay production schedules. Chawowa answers procurement inquiries instantly, captures order details, and routes them to purchasing teams. By ensuring supplier communication is always received and logged, manufacturers reduce delays, prevent stock shortages, and keep production lines moving efficiently without bottlenecks caused by missed or mishandled calls.
Unplanned equipment downtime is costly, and timely reporting is critical. Chawowa enables technicians and operators to report breakdowns instantly, logging issue details and routing them to maintenance staff. It ensures after-hours and weekend calls are captured, reducing repair delays. By streamlining fault reporting and escalation, manufacturers minimise downtime, improve safety, and extend the lifespan of critical equipment through faster, coordinated response.
Managing large shifts across multiple sites is a complex task. Chawowa handles calls from workers about shift swaps, absences, or schedule conflicts, automatically logging and forwarding them to HR or supervisors. It can also manage after-hours staffing updates, ensuring managers always have visibility. This reduces last-minute scheduling chaos, prevents staffing shortages, and helps factories run at full capacity without constant manual coordination.
Manufacturers must capture and escalate safety incidents quickly to comply with workplace safety standards. Chawowa allows workers to call in incidents, near misses, or hazards, recording details accurately and routing them directly to safety officers. Available 24/7, it ensures no report is missed, strengthens compliance with OH&S regulations, and helps create a safer working environment while reducing liability risks for the business.
Missed delivery or logistics calls can disrupt entire supply chains. Chawowa fields calls from drivers, logistics partners, or warehouse staff, confirming delivery times, rerouting urgent updates, or capturing delays. By ensuring all logistics updates are logged and routed efficiently, manufacturers keep supply chains running smoothly, reduce costly delays, and improve coordination between warehouses, transport teams, and production floors.
B2B manufacturing customers often call for order updates, product specifications, or custom requests. Chawowa handles routine inquiries by accessing standard information, while forwarding complex requests to account managers. This ensures customers get prompt, accurate updates without waiting for staff callbacks. By automating first-line support, manufacturers strengthen client relationships, improve response speed, and reduce the administrative burden on sales and service teams.
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